Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Coldbrock Health Care ("Company," "we," "our," or "us"), you ("Patient," "Client," or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Healthcare Services

Coldbrock Health Care provides professional healthcare services including but not limited to:

• Post-surgical care and recovery support
• Home nursing and companionship services
• Dementia and memory care assistance
• Physical disability support services
• Physiotherapy and pain management

All services are provided by licensed healthcare professionals in accordance with applicable healthcare regulations and standards.

3. Patient Responsibilities

As a patient or client, you agree to:

• Provide accurate and complete medical information
• Follow prescribed treatment plans and care instructions
• Maintain scheduled appointments or provide adequate notice for cancellations
• Treat our healthcare professionals with respect and courtesy
• Pay for services according to agreed-upon terms
• Inform us immediately of any changes in your medical condition

4. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA and other applicable privacy laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal and medical information.

5. Appointment Scheduling and Cancellation

Scheduling: Appointments can be scheduled through our website, phone, or in-person consultation.

Cancellation Policy: We require at least 24 hours notice for appointment cancellations. Failure to provide adequate notice may result in cancellation fees.

No-Show Policy: Patients who fail to attend scheduled appointments without notice may be charged a no-show fee and may be required to prepay for future appointments.

6. Payment Terms

Payment for services is due at the time of service unless other arrangements have been made in advance. We accept:

• Cash and check payments
• Major credit and debit cards
• Insurance (where applicable and accepted)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) cards

Unpaid balances may be subject to collection procedures and additional fees.

7. Emergency Situations

Medical Emergencies: In case of a medical emergency, call 911 immediately. Our services are not intended to replace emergency medical care.

After-Hours Care: For urgent but non-emergency situations outside of business hours, contact our on-call service. Response times may vary based on the nature of the situation.

8. Limitation of Liability

While we strive to provide the highest quality healthcare services, we cannot guarantee specific outcomes. Our liability is limited to the cost of the services provided. We are not liable for:

• Indirect, incidental, or consequential damages
• Treatment outcomes beyond our direct control
• Complications arising from pre-existing conditions
• Patient non-compliance with treatment recommendations

9. Professional Standards

All healthcare services are provided by licensed professionals who maintain current certifications and follow established medical protocols. We reserve the right to:

• Refuse service if we determine it is not in the patient's best interest
• Refer patients to other healthcare providers when appropriate
• Modify treatment plans based on medical necessity
• Terminate the patient-provider relationship with appropriate notice

10. Website and Technology Use

When using our website and digital services, you agree to:

• Provide accurate information in all forms and communications
• Maintain the security of your account credentials
• Not attempt to access unauthorized areas of our systems
• Respect intellectual property rights
• Use our services only for lawful purposes

11. Insurance and Third-Party Payments

If you are using insurance or third-party payment:

• You are responsible for verifying coverage and benefits
• You remain responsible for any unpaid balances
• We will assist with insurance claims but cannot guarantee payment
• Pre-authorization requirements must be met before service delivery

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by the laws of the state in which our services are provided. Any disputes will be resolved through binding arbitration or in the appropriate state courts.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.